Friday, December 14, 2012

TM Cables stolen again within a few weeks - TM too slow and inefficient

When TM fails to provide good service to paying customers...In 2012, there has been about 4 - 5 occasions, where the cable has been stolen - the last being early December 2012 - and gain now it has been stolen, and guess what the theft has happened in almost the same location. And every time it takes days and days for the cable to be reconnected...meaning that customers for phone and/or internet service suffers. Customers pay monthly - and sometimes the loss of service can last weeks... but TM does not deduct the period they fail to provide service...

Worse still, is that when we call that 100 number to receive service faults, it takes a long time with all their many 'press this button'...and that button - key in your phone number....etc - sometimes more than 10 minutes - the longest that I have been on line with the TM customer service person has been more than 1 hour. And they ask all kinds of funny questions like your operating system and modem brands... WHY? Are they doing some sort of market survey? Why do they charge customers for making reports...

And the delay is caused because they have contracted out repair jobs to outside contractors... On the other hand, TNB (Tenaga Nasional Berhad) is so much more faster when it comes to response time and repairs... Surely TM can provide better service - why 24 hours? ...which most time is not true for it takes much more time than that... Telecommunication service providers must respond and remedy errors immediately in 1 to a few hours... Charges go up...and up and these service providers.

Now, I have to go to the internet shop many kilometers away...pay for parking and petrol and pay monies to access and use the internet...

Complain to the BN government - well, they will turn around and say that it is TM, a private company that is the service provider - so not their fault...

The GOVERNMENT MUST BE RESPONSIBLE - and in Malaysia, they must ensure that telecommunication services are all at the very best. TM should have their own staff responding and doing the necessary repairs...

Why are the cables being repeatedly stolen? Don't they have an alarm system? Why do they not keep the cables 'high' making it difficult to steal? One wonders whether it may just be the 'contractors' they use that is involved in these thefts - after all, more work...more contracts. We told them to fix the cables higher - but they still keep it low... 

Make a police report - Well the Ketua Kampung went to the police in Mentakab and made a report - they took it lightly....and said to go the TM and report - and then the Ketua Kampung gets a call from the Temerloh Police Station who asks him to come in again and bring his IC and make another report... Well, What about that CCTV that the police are installing ...should it not be installed here... The one in Mentakab, I saw was installed near the Maybank and the Public Bank in town in an area that is busy... Is it only Banks that need these CCTVs - no, the CCTVs must be installed in residential areas...kampungs and kampung baru where the it is not always filled with people and movement for these are the places that need more police protection...

Number of Police to 100,000 people
Malaysia - 370 (Total Number of Police Personnel in 2012) - Source: Interpol Website 

Singapore - 752 for every 100,000
Brunei - 1,076
Cambodia - 428
 
It is not just the numbers that matter, but also the quality as well as how the police are being used. In Malaysia, the problem some years back was that there was really insufficient 'Investigating Officers'(IO) - these are the police personnel that investigate the reported crimes. One IO once complained informally to me that every day when he comes in he has the interview and get details from about 30 persons who filed new reports daily - his complaint was that he really did not have time to go out and do further investigations...What we need is IOs that have the time to really investigate and find the criminal perpetrators

The case of stolen telephone cables ....will most likely not be solved given the state of affairs... To steal cables, you need the necessary lorry/vehicle and long ladders --- really, how many can there be? Surely, looking at the CCTVs, one will be able to reduce the numbers of possible suspects...remember these cables are beside roads - so not easy to identify the criminal.

But then, the problem is these contractors used by TM - they do not have easily identifiable uniforms or even vehicles with distinct TM markings - so the ordinary person will not know whether it is an official TM repair being done or whether it is some 'criminal' about to steal some cables... TNB is clear - as they use the TNB lorries/cranes and their personnel usually have the required TNB uniforms when they do their work... 

SOLUTION: Make sure that TM work is done by workers with the clearly identifiable TM trucks/vehicles wearing clearly identifiable TM Uniforms - With TM Road Signs when needed to be placed on roads when repair is being done...

When Cables are being stolen - insert CCTV - or place the cables on higher poles - more difficult to access...OR Bury the cables in pipes underground. Or get rid of the copper cables and change it to fiber optic cables which has no value and will not be stolen...

Friday, December 07, 2012

10,000 workers 'denied right to court hearing' (Malaysiakini)

10,000 workers 'denied right to court hearing'
5:38PM Dec 5, 2012    

Labour activists are up in arms over the revelation that over 10,000 workers who were ‘wrongfully dismissed’ between 2001 and 2011, have been denied their right to have their cases determined by the Industrial Court.

Charles Hector, who represents 51 NGOs that endorsed a statement, claimed this has happened because the Human Resources Ministry has refused to refer these cases to court after attempts at conciliation with the employers failed.
NONE 
"Clearly, these are conclusions that should never be made by the minister without considering all evidence of witnesses and documents, and listening to legal submissions, which is best done by the Industrial Court," said Hector.

"Hence, the minister’s reasons are not acceptable, and he obviously seems to have just accepted explanations of employers over claims of aggrieved workers who have lost their jobs.”

Hector (right), a lawyer by profession, was referring to an Utusan Online report on Oct 23,  which reported that 31,714 cases had failed to be settled via conciliation.

He also referred to Human Resources Minister S Subramanian's statement in Parliament, which cited reasons why 10,016 cases had not been referred to court.

It was claimed that workers were dismissed for misconduct, that businesses were shut down by employers; or that workers were given the opportunity to return to work but had refused to do so.

Other reasons were that workers were laid off when their contract expired, or they had stopped work under a voluntary separation scheme but changed their mind after receiving compensation.

Hector said aggrieved workers whose cases are not referred to court still have the option to apply for judicial review at the High Court.
azlan 
However,  realistically, this will not happen because most workers just do not have the needed resources or the capacity to pursue their case, he noted.

An application to the High Court involves not only expenses but also the subsequent risk of being ordered to pay costs that could amount to some RM10,000 if the workers do not succeed, he said.

"As such, a decision of the minister not to refer the case to the Industrial Court ends an aggrieved worker’s quest for justice," he explained.

The group called for legislative amendments to ensure that all cases that cannot be resolved amicably are referred, as of right, to the Industrial Court.

‘Anti-worker indicator’

Former Malaysian Trade Union Congress president Syed Shahir Syed Mohamud said wrongful dismissal is a serious wrongdoing which should be penalised with a deterrent court award. He said an avenue for justice should be available to all classes of workers.
mtuc syabas pc 091007 syed shahir 
"The government sadly places the interests of employers over the interests of workers. The rights of wrongfully dismissed workers have been eroded over the years," he said the same statement.

"The refusal of the minister to refer (to court the) 31.5 percent of wrongful dismissal cases that could not be settled amicably, is yet another anti-worker indicator.”

Syed Shahir, who is a senator, urged the expansion of Industrial Courts nationwide as only five of the 13 states and one of the three federal territories now have such a facility.

"Distance will definitely be more prejudicial to the worker than the employer. There is not just the cost of transportation and accommodation, but also the difficulty of getting witnesses to attend court," he said.

The issue is even worse for migrants workers who do not have access to justice when they are wrongfully dismissed. Their immigration visa/pass is also terminated, preventing them from staying or working legally in Malaysia.

"Even if they have filed a complaint in the Industrial Court, it is immaterial, as they cannot stay in Malaysia. If they do, they risk arrest, detention, whipping and deportation," he added. - Malaysiakini, 5/12/2011, 10,000 workers 'denied right to court hearing'


See related post, the full Joint Statement :-
52 groups fight for rights of wrongfully dismissed workers in Malaysia

Thursday, December 06, 2012

52 groups fight for rights of wrongfully dismissed workers in Malaysia



Joint Statement 5/12/2012[Now 52]

Remedy against employers that wrongfully dismiss workers is a fundamental right of all workers
- All cases of wrongful dismissal must be referred to the Industrial Court -

We, the 52 undersigned groups, organisations, trade unions and networks are appalled by the revelation that revelation that between the period of 2001 and 2011, that  31.5% or  10,016 of workers in Malaysia who claimed wrongful dismissal, were denied their right to have their cases heard and determined by the Industrial Court, by reason of the Minister of Human Resources refusal to refer these cases after attempts at conciliation with the employer had failed to reach a settlement. (Utusan Online, 23/10/2012, 31,714 kes tuntutan pekerja gagal diselesaikan secara rundingan/ 31,714 cases of workers failed to be settled vide conciliation)

In Malaysia, after workers claiming wrongful dismissal is lodged within sixty (60) days at the Industrial Relations Department(IRD), conciliation meetings are held between employer and worker in an attempt to reach an amicable settlement, and if this fails, the case is referred to the Minister to decide whether the case be referred to the Industrial Court or not. There is no right to be heard before the Minister, and his decision seems only in reliance of the report sent by his officer involved in the conciliation process. During conciliation process, workers are no longer allowed the right to be represented by lawyers by virtue of amendments to the Industrial Relations Act 1967 (IRA) in 1989.

Datuk Seri Dr. S. Subramaniam, the Minister of Human Resources, in parliament also revealed, amongst others, the reasons why the 10,016 cases were not referred to the Industrial Court by the Minister. Amongst others, they were:-
a) Because the worker was dismissed for misconduct;
b) Because the Employer has shut down its business;
c) Because the Worker was given the opportunity to return back to work But refused to come back to work;
d) Because the worker had been terminated because the employment contract had come to an end;
e) Because the worker had voluntarily stopped work under some Voluntary Separation Scheme(VSS), and then changed their mind after receiving payment;

Clearly, these are conclusions that should never be made by the Minister without considering all evidence of witnesses and documents, and listening to legal submissions, which is best done by the Industrial Court. Hence, the Minister’s reasons are not acceptable, and he obviously seemed to have just accepted explanations of employers over claims of aggrieved workers who have lost their jobs.

The aggrieved worker, whose cases are not referred by the Minister to the Industrial Court, still do have the option to apply for Judicial Review at the High Court but realistically, this would not happen because most workers just do not have the needed resources or the capacity. The government revealed recently  that 34% of 1.3 million workers in a government study earn less than RM700, which is below the poverty line income. An application to the High Court involves not only expenses but also the subsequent risk of being ordered to pay cost that could be about RM10,000 if unsuccessful, and as such most workers elect not to apply to High Court. As such, a decision of the Minister not to refer the case to the Industrial Court  ends an aggrieved workers quest for justice.

We call for the amendment of the law, to ensure that all cases that could not be resolved amicably between parties should as of right be referred to the Industrial Court. The now existing step of referring to the Minister who then decides to refer or not a case to the Industrial Court should be removed from the law books.

Wrongfully dismissing a worker without just cause or reason is a grave injustice. When a worker’s employment is wrongfully terminated, it seriously affects the well being, livelihood and financial security of not just the workers but also their families. Obligations to pay monthly amenities bills, car/housing loan repayments, credit card payments and others payments necessary for well being of the family continue irrespective of a  loss of monthly income. 

Wrongful dismissal is a serious wrongdoing by the employer, which need to be penalized with a deterrent award, and the existence of an avenue for justice for workers wrongfully dismissed need to be available for all classes of workers.

Malaysian government sadly places the interest of employers over the interest of workers. Rights of the wrongfully dismissed workers have been eroded over the years.

In 2007, the Industrial Relations Act was amended which had the effect of reducing the entitlement of a worker found to have been wrongfully dismissed by the Industrial Court. The Industrial Court could either order the worker to be reinstated as employee, or alternatively order the employer to pay compensation in lieu of reinstatement being all salary and benefits from the date of wrongful dismissal until the date of judgment, the later being the norm. 

The 2007 amendment limited the compensation award to no more than twenty-four months’ back wages from the date of dismissal, but also limited it to be calculated based on the last-drawn salary of the person who has been dismissed without just cause or excuse hence eliminating the right to salary increments and bonuses which one would have been received had they not been wrongfully dismissed. It also allowed for deductions with reference to post-dismissal earnings of the wrongfully dismissed worker, and ‘contributory misconduct’ on the part of the worker. Worst affected were workers on probation whereby their entitlements were halved, when in Malaysia there is still no law that limits the period a worker can be  kept on probation, which in some cases it may extend to years.

The refusal of the Minister to refer 31.5% of wrongful dismissal cases that could not be settled amicably to court is yet another anti-worker indicator.

Only 5 out of the 13 States and 1 out of the 3 Federal Territories in Malaysia have Industrial Courts. Distance will definitely be more prejudicial to the worker than the employer. There is not just the cost of transportation and accommodation, but also the difficulty of getting witnesses to attend court. There should be Industrial Courts in every State and Federal Territory, and all major towns.

Now, there are moves by the Malaysian government to even completely exclude access to this avenue of justice to certain categories of workers being workers with less than one-year of continuous service, probationers, apprentices, workers in management positions; and also contract workers. The Malaysian government now permits employers to use short-term employment contracts, and most times these contracts do not exceed 12 months. Most recently the ‘contractor for labour system’ or outsourcing workers or ‘contract workers’. If the proposed amendments become law, employers will be happy as wrongfully dismissing most workers will no longer be a problem, and workers lose their right and ability to claim justice.

As it is, most migrant workers effectively do not have access, given the fact that after they be wrongfully dismissed, their immigration visa/pass is also terminated hence disabling them the ability to stay or work legally in Malaysia. Even if they have filed a complaint in the IRD, it is immaterial for they cannot stay on in Malaysia, and if they do they risk arrest, detention, whipping and deportation. 

We call on Malaysia to promote and protect worker rights and welfare, including those of their families.

We call for an amendment of the Industrial Relations Act 1967(IRA) to enable all wrongful dismissal cases that could not be resolved amicable to be referred directly to the Industrial Court. The power of the Minister to decide whether cases are referred to the Industrial Court must be extinguished.

We call for the repeal of the 2007 amendments to the IRA, including Schedule 2, that effectively reduced entitlements of workers who found to have been wrongfully dismissed by the Industrial Court, and further discriminates against workers on ‘probation’. Minimally workers should be entitled to all back-wages without loss of benefits, but justly they should be entitled to maybe double the said amount or an additional sum, which would assist workers cover all the cost, expenses, time and energy loss claiming this rights, and doubling or tripling the award sum would also serve as a deterrent to employers wrongfully dismissing workers. 

We call for the making of Directors and principal shareholders to be personally liable, when the Company employer is not able to pay the worker the award sum ordered by the Industrial Court. 

We call on the Minister of Human Resources to do the needful to ensure all the said 10,016 workers cases claiming wrongful dismissal be forthwith referred to the Industrial Court to ensure the right to a full trial is given effect.

We also call for the speedy disposal of cases of wrongful dismissal especially in cases where the claimant is a migrant worker, and that until the case is heard and settled in court, provisions be made that migrant workers be accorded the right to stay and work legally in Malaysia.

We reject any proposed amendments that will deprive certain classed of workers the right to claim justice in cases of wrongful dismissal. No employer should wrongfully dismiss workers, and all workers even workers on short-term employment contracts or have worked for a short period should have access to avenues of justice, and the right to claim, amongst others, reinstatement and/or compensation in lieu of reinstatement.

We also reiterate the call for the Malaysian government to abolish short-term contract employment and the ‘contractor for labour system’/’outsourcing’, and ensure that all workers have the right to regular permanent employment and security of tenure in a direct 2-party employment relationship.

Charles Hector
Syed Shahir Bin Syed Mohamud

for and on behalf of

Aliran
Arus Pelangi
Asia Monitor Resource Centre
Burma Campaign Malaysia
CCHR (Cambodian Center for  Human Rights)
Centre for Development Resourses-CENFORD, Vietnam
Clean Clothes Campaign
Community Action Network
Community Development Services (CDS), Sri Lanka
Democratic Party for a New Society (DPNS)
FORLITAN (Forum Peduli Pertanahan Indonesia)
GoodElectronics Network
Hope Community Action Network
Human Rights Ambassador for Salem-News.com
IMPARSIAL The Indonesian Human Rights Monitor
Indonesia for Human's
JERIT (Jaringan Rakyat Tertindas), Malaysia
Kesatuan Pekerja-Pekerja Polyplastics Asia Pacific - (KPPAP)
Kesatuan Sekerja Industri Elektronik Wilayah Selatan
Kilusang Mayo Uno (May First Movement, Philippines)
Knights For Peace, International, Philippines
Legal Resources Center for Gender Justice and Human Rights /LRC-KJHAM
LIPS (Lembaga Informasi Perburuhan Sedane/Sedane Labour Resource Centre)
LPSD (The Law and Policy of Sustainable Development Research Center).
LRC-KJHAM (Legal Resources Center for Gender Justice and Human
Rights) Indonesia
MADPET (Malaysians Against Death Penalty and Torture)
Malaysian Physicians for Social Responsibility
MAP Foundation, Thailand
makeITfair
Mindanao Migrant Center for Empowering Actions, Inc. (MMCEAI)
MIGRANTE International
NAMM (Network of Action for Migrants in Malaysia)
National Union of Bank Employees.(NUBE), Malaysia
National Union of Transport Equipment & Allied Industries Workers (NUTEAIW), Malaysia.
NLD-LA (National League for Democracy-Liberated Areas), Malaysia
Pakistan Rural Workers Social Welfare Organization,(PRWSWO),
Paper Union Of Malaysia
Parti Rakyat Malaysia(PRM)
Pax Romana-ICMICA Asia
Persatuan Sahabat Wanita Selangor
PINAY (Filipino Womens' Oganization in Quebec)
Persatuan Masyarakat Selangor dan Wilayah Persekutuan (PERMAS)
Pusat Komunikasi Masyarakat (KOMAS)
Reclasseering Indonesia KOMWIl Provinsi Sumatera Utara
Seafarers Union of Burma/Myanmar (S.U.B)
Seksualiti Merdeka
SUARAM
Tenaganita
Thai Committee for Refugees Foundation (TCR)
WH4C (Workers Hub For Change)
Yaung Chi Oo Workers Association (YCOWA)
Yayasan Lintas Nusa - Batam, Indonesia

Will Electronic workers now get their union as Court of Appeal dismisses Renesas Semiconductor's appeal


Electronic factory workers in Renesas Semiconductor KL Sdn (formerly known as NEC Semiconductors (Malaysia) Sdn Bhd) aree happy when the Court of Appeal on 5/12/2012 rejected the appeal of Renesas Semiconductor KL Sdn.

Kesatuan Sekerja Industri Elektronik Wilayah Barat Semenanjung Malaysia [Electronic Industry Employees Union Western Region (EIEU Western Region)] have submitted for recognition of the Trade Union in Renesas Semiconductor KL Sdn but alas the company has refused recognition - and, if this is the case then the Registrar of Trade Union should conduct a 'secret ballot' at the factory and if the majority of the workers agree to the union - it will be recognized.

But Renesas having been placing many hurdles preventing the 'secret ballot' - hence the court case... 

Even after the company failed at the High Court, and allegedly there was no court order barring the conduct of the 'secret ballot' - it was still not carried out... 
Now, the Court of Appeal has rejected Renesas's appeal with cost... will the 'secret ballot' finally be conducted and the union recognized...?

It must be noted that  Wan Nurulazhar bin Mohd Hanafiah, the President of the Electronic Industry Employees Union Western Region (EIEU Western Region), was also terminated by Renesas Semiconductor KL Sdn Bhd, where he worked, on 26/8/2011.Wan Nurulazhar claims that he was wrongfully dismissed. The case is now at the Industrial Court.










5/12/2012
Dec 5 2012 09:00:00:000AM

MAHKAMAH RAYUAN 
Guaman No. : W-01(IM)-348-08/2012

Appellant
Renasas Semiconductor KL Sdn Bhd

Respondent
1.Ketua Pengarah Kesatuan Sekerja
2.Ketua Pengarah Perhubungan Perusahaan 
3.Kesatuan Sekerja Industri Elektronik Wilayah Barat Semenanjung Malaysia
4.Bruno Gentil Pereira

MAHKAMAH : SEBULAT SUARA - RAYUAN DITOLAK DENGAN KOS SEBANYAK RM10,000.00 KEPADA RESPONDEN. DEPOSIT DIKEMBALIKAN KEPADA PERAYU.

Source: Court of Appeal Website