8 days without Internet/Phone - Telekom Malaysia Inefficient? - Informed Ministry - Hope service is restored soon

24/9/2014 ,,,,and still TM has failed to restore service after service disruption on 16/9/2014  - see also TM fails to restore phone/internet service to kampung folks - 6 Days and still waiting??

How much of time is wasted calling 100 - and everytime a new person answers - and all they can tell you is 'what is in their system' - they cannot even tell us details of why the delay -- or when the service is to be restored? 

Are these people answering the 100 calls even TM staff? Or are they some company that TM have outsourced work to...

Wasted time filling the online Complaints Form at Telekom Malaysia website, and then  we get this message 'error...tray again... - What? Fill all form again and try to submit ...and how many times. Is it an attempt to DETER people from lodging complaints? Would TM even email us a copy of our complaint - without that so easy for TM to deny receiving any complaints. I could not find any email addresses at TM Website - if there was, I could have also send them an email to complain about this prolonged disruption of service - hello, we pay for phone/internet services - Government must ensure that there are email, phone and addresses to complain... to refer to the company management, etc

An error has occurred when submitting the form, please try again later.
Error Details: Microsoft.SharePoint.SPException: Invalid text value. A text field contains invalid data. Please check the value and try again. ---> System.Runtime.InteropServices.COMException: Invalid text value. A text field contains invalid data. Please check the value and try again. at Microsoft.SharePoint.Library.SPRequestInternalClass.AddOrUpdateItem(String bstrUrl, String bstrListName, Boolean bAdd, Boolean bSystemUpdate, Boolean bPreserveItemVersion, Boolean bPreserveItemUIVersion, Boolean bUpdateNoVersion, Int32& plID, String& pbstrGuid, Guid pbstrNewDocId, Boolean bHasNewDocId, String bstrVersion, Object& pvarAttachmentNames, Object& pvarAttachmentContents, Object& pvarProperties, Boolean bCheckOut, Boolean bCheckin, Boolean bUnRestrictedUpdateInProgress, Boolean bMigration, Boolean bPublish, String bstrFileName, ISP2DSafeArrayWriter pListDataValidationCallback, ISP2DSafeArrayWriter pRestrictInsertCallback, ISP2DSafeArrayWriter pUniqueFieldCallback) at Microsoft.SharePoint.Library.SPRequest.AddOrUpdateItem(String bstrUrl, String bstrListName, Boolean bAdd, Boolean bSystemUpdate, Boolean bPreserveItemVersion, Boolean bPreserveItemUIVersion, Boolean bUpdateNoVersion, Int32& plID, String& pbstrGuid, Guid pbstrNewDocId, Boolean bHasNewDocId, String bstrVersion, Object& pvarAttachmentNames, Object& pvarAttachmentContents, Object& pvarProperties, Boolean bCheckOut, Boolean bCheckin, Boolean bUnRestrictedUpdateInProgress, Boolean bMigration, Boolean bPublish, String bstrFileName, ISP2DSafeArrayWriter pListDataValidationCallback, ISP2DSafeArrayWriter pRestrictInsertCallback, ISP2DSafeArrayWriter pUniqueFieldCallback) --- End of inner exception stack trace --- at Microsoft.SharePoint.SPGlobal.HandleComException(COMException comEx) at Microsoft.SharePoint.Library.SPRequest.AddOrUpdateItem(String bstrUrl, String bstrListName, Boolean bAdd, Boolean bSystemUpdate, Boolean bPreserveItemVersion, Boolean bPreserveItemUIVersion, Boolean bUpdateNoVersion, Int32& plID, String& pbstrGuid, Guid pbstrNewDocId, Boolean bHasNewDocId, String bstrVersion, Object& pvarAttachmentNames, Object& pvarAttachmentContents, Object& pvarProperties, Boolean bCheckOut, Boolean bCheckin, Boolean bUnRestrictedUpdateInProgress, Boolean bMigration, Boolean bPublish, String bstrFileName, ISP2DSafeArrayWriter pListDataValidationCallback, ISP2DSafeArrayWriter pRestrictInsertCallback, ISP2DSafeArrayWriter pUniqueFieldCallback) at Microsoft.SharePoint.SPListItem.AddOrUpdateItem(Boolean bAdd, Boolean bSystem, Boolean bPreserveItemVersion, Boolean bNoVersion, Boolean bMigration, Boolean bPublish, Boolean bCheckOut, Boolean bCheckin, Guid newGuidOnAdd, Int32& ulID, Object& objAttachmentNames, Object& objAttachmentContents, Boolean suppressAfterEvents, String filename, Boolean bPreserveItemUIVersion) at Microsoft.SharePoint.SPListItem.UpdateInternal(Boolean bSystem, Boolean bPreserveItemVersion, Guid newGuidOnAdd, Boolean bMigration, Boolean bPublish, Boolean bNoVersion, Boolean bCheckOut, Boolean bCheckin, Boolean suppressAfterEvents, String filename, Boolean bPreserveItemUIVersion) at Microsoft.SharePoint.SPListItem.Update() at Contact_Us.b__0()

When it comes to asking for payment, TM seems to be super efficient - but otherwise, it is disappointing...

Y.B DATO’ SRI AHMAD SHABERY CHEEK

MENTERI KOMUNIKASI DAN MULTIMEDIA, MALAYSIA  

Email found on the Ministry website is only webmaster@kpkk.gov.my -I am not interested in writing to the webmaster - I want to lodge a complaint - well, the Ministry website also no email addresses - and I have to use an online complaint form...but what '...The government of Malaysia will not be responsible for any loss or damage incurred whilst using this service in this system...' - WHAT?

Saya mengaku bahawa saya telah membaca dan memahami takrif aduan dan prosidur pengurusan aduan oleh pihak kerajaan Malaysia. Segala maklumat diri dan maklumat perkara yang dikemukakan oleh saya adalah benar dan saya bertanggungjawab ke atasnya.
Kerajaan Malaysia tidak bertanggungjawab terhadap sebarang kehilangan atau kerosakan yang dialami kerana menggunakan perkhidmatan ini di dalam sistem ini.

Then, we have to fill in a Captcha Code - I had to fill it in several times, and although it was correct, I get the response - 'Captcha salah dimasuk. Cuba lagi!' (Captcha Code wrongly entered. Try again!). I nearly gave up but alas at last it went through - and then they asked me to 'Print Out ... the complaint - hello, I am at the internet shop.... why could they just not send a copy of the complaint directly to my email (which I have already provided in the Complaint Form)

Really, the process for the public to complain must be made easier - and really, in Malaysia you need to have different languages - Enblish, Tamil, Chinese,...and even foreign languages (we have 2.9 million migrant workers in Malaysia) - at least all the ASEAN languages should be available so people can lodge complaints in the language they are familiar with...

Complained to the Ministry - will we get our phone/internet restored today?